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Applebee's Corporation Complaint - Applebees Rude Manager and Awful Customer Service
Applebee's Corporation Complaint

Applebee's Corporation Complaint


Applebees Rude Manager and Awful Customer Service

Tonight my family I received the worst customer service we've seen til this day. It was an celebratory dinner for my mother's new job offering in Washington D.C and although we were extremely excited, our dinner pretty much ruined the moment. The restauraunt in Tucker, Ga on Lawrenceville Hwy was absolutely horrendous. Our waitress Qiana did not listen to anything we asked for. She only showed up twice. And after I asked for her to please wait until I put the to go order in for it to be cooked, she still brought it to me at the same time our food was served. We then saw a poster for a free appetizer the Wonton Tacos if the drink specials were not mentioned. This made us happy for a second and I even asked the waitress if we could receive the promotion and she said fine and walked away. However, after our appetizer and our food arrived, then arrived the tacos. We then noticed that my dad's baked potato smelled weird. After a couple bites we noticed a HUGE chunk of rotten potato. We remained calm and put it aside. The waitress of course never showed and I had to send it back with someone else. Eventually, she arrived and pretended she didn't know what we were taking about. However, I had seen the other waitress show her the potato and I had also seen her face. Anway, we asked for the manager and she went to consult with him. She came back with news that the manager was sorry and would deduct a price. We weren't offered any other options but just kept in mind the tacos. THEN the bill came. 2.49 was taken off the bill of which had an adittion 1.89 charge because we ordered the potato loaded. This was bullshit. AND we were charged for the tacos. When the waitress came back I told her she hadn't promoted the drinks and this would be free right? She said I did and no they didn't. We had to send the tacos back. We weren't going to pay more money for awful service and at this point awful food. On our way out I asked for the manage once more. He finally came and his name was Ryan. My father addressed him about the rotten potato and the manager stated: "Well I can not be in the potato myself!" He was rude and disrespectful. Our dinner ruined our night to say the least.

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