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Applebee's Corporation Complaint - Life Long Customer Lost! - Merlot Wine
Applebee's Corporation Complaint

Applebee's Corporation Complaint

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Life Long Customer Lost! - Merlot Wine


2/25/2015 @ 10:00pm, I stopped by my local Applebee's tonight expecting the same courteous service extended to me as usual. But, was I in for a surprise; I ordered a glass of Merlot Wine, but the Barmaid (Patrice) said they were out. So, we compromise on a glass of Cabernet only to have her pour from the very bottom of the bottle which didn't fill the glass. I said to the Barmaid, I didn't wanted the bottom of the bottle could you please give me a new glass of wine from a new bottle. She refused and said I'll get the manager for you. The Manager (Never introduced her self, other than saying she's the Manager) came and said Sir. you ordered the wine and she can not pour a new glass from a new bottle and you will have to pay for the wine you ordered. I said, I don't think so, I'm not going to pay for that wine, which she would fill it from another bottle of wine. I declined her offer, (because it taste different) and Manager said, you will have to pay for the wine or I will call the police. I said, be my guess but I'm not going to pay for that glass of wine unless it's from a new bottle. The Police arrived and ask what was the problem. I made my case and the police said since I didn't want to pay for the wine the Manager wanted me to leave the premisses. So, I told the Police I would be more than happy to leave with not only myself but all the people that I've known all of my life that ever mention going to Applebee's from this day forward.


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