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Applebee's Corporation Complaint - Poor service - Restaurant dining experience
Applebee's Corporation Complaint

Applebee's Corporation Complaint

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Poor service - Restaurant dining experience


I took my kids to dinner on July 29th, 2015 to Applebees in Auburn, New York. I hadn't been there in years and I won't go back there again. For starters, it was a hot day but they had the A/C on so high we wished we had parkas. Secondly, we wondered if we were forgotten about because our food was 45 minutes if not more before we got it. Denise B. our waitress apologized and said it was because they thought they ran out of chicken tenders but 'finally' found them 'at the bottom of the freezer under other things" which led me to wonder how long they were in there lost. My son ordered a steak medium, it was medium well if not well done, but he was starving and ate it because Denise said she'd get his steak sauce and be right back to find out if our steaks were cooked to our liking, his wasn't...but she never came back with the sauce or to ask. Her slogan seemed to be "You got it!" but we never did. It was a bad experience and I was very disappointed because we were looking for a really nice dinner with good talk but we were cold, hungry and tired from all the wait. The last time we had dinner anywhere and we had to wait a little longer the establishment discounted our meals and another gave us free dessert, but Auburn Applebee's offered no apologies other than to say they had to dig to the bottom of the freezer for chicken tenders (and again, who knows how long they were buried) We won't be back.


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