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Applebee's Corporation Complaint - applebees - horrible customer service and management
Applebee's Corporation Complaint

Applebee's Corporation Complaint


applebees - horrible customer service and management

I never complain about food service because I've worked as a bartender, a host and my mother is a GM of an applebees so I get that stuff happens but last night me and my fiance went out to the local applebees in Kingsland,GA, around 1030pm. We knew that the servers on duty were probably cut to minimum coverage so we sat at the bar to avoid being in there way of cleaning there zones. We sat at the bar with no greeting or service for about 15-20 minutes as the manager on duty kept looking at us then saying "where is she" assuming he meant the bartender, instead of helping us himself since he saw we had been there for sometime, or at least offer us drinks, but nope. Then finally she came out and said "has anyone helped you" we told her no and that we had been there for awhile. She didn't even apologize she simply said ok what can I get you?". I asked her what the drink specials were and she said "there in that book". As a bartender and someone who worked in an applebees, isn't the bartender supposed to be familiar with the drink specials? So I looked and ordered a 2 for one draft bud light, my fiance asked if the tequila sunrise was a 2 for 1 she said that she'd have to check, he then asked the price, I replied with "probably 7$ since it's 2 for 1 and she said yea probably. After numerous attitude-filled responses and "I don't know s " I told her I'd like to order my free appetizer since she did not offer us the specialty drinks on the well advertised promos all over the bar and restaurant she said well I wasn't the one to greet you so I don't have to do that. I said, no one greeted us, she said well this isn't my area, I said but your our server aren't you, after a little back and forth she said she'd do it and asked me what I'd like. We ordered the boneless wings, then she comes back after 10min and says that the manager says that she's the bartender and that she doesn't go by that promo (even though it was advertised there and the fine print only stated that it was good for one group). We went in there planning to have a full fledged dinner and ended up only getting one half priced app and 1 order of 2 for 1 drinks. This was by far the worst experience I ever had at an applebees and it used to be my favorite place ever since they updated the atmosphere and ufc showings.

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