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Applebee's Corporation Support Ticket - lyndhurst, Ohio - Applebee's Manager

Applebee's Corporation Support Ticket - lyndhurst, Ohio

Applebee's Manager - shrimp linguine

Created By: andreya88's Picture andreya88 Last Reply: andreya88's Picture andreya88
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0
Product: shrimp linguine

I brought in the New Year on a bad foot thanks to Applebees. I have Never had a problem with them before until now. Always had great and gelpful service. My experience was awful from the moment i step through the door. First i walked in your established and there were two hostess at the front door, nobody greeted me they just looked at me like why am i here which made me think you guys were closed New Years day, so i asked the two women are you guys open and they just looked at me like i had 3 heads or something so i just proceeded inside and i was going to seat myself since clearly the 2 women were no help. Finally one of the hostesses said to follow her and she would seat us. She sat us at a dirty table that had food smeared on it and bread crumbs everywhere smh smh smh. Make a long story short i ordered the shrimp linguine which was horrific as soon i put the food in my mouth it came right back out. The noodles had as awful texture it tasted like someone had the noodles soaking in water for 3 days and then just decided to through them in a bowl. Not cool i instantly told the waiter who was awesome by the way very attentive to his customers needs that something was wrong with my dish and i would like to order something else. He was very sympathetic and he stated he couldnt touch the plate but he would have management come over and speak with me. Hey no problem yet until management comes over with the worst attitude ever which totally through me off she stated that i could order something else but she was still going to charge me for the shrimp linguine because technically it was cooked correctly (how would she know it was cooked correctly if she didnt cook it but anywhoooooo) then she went on to say that you wouldnt go to the grocery store open a bag of chips and if you dont like them put them back on the shelf now would you...... by this time i had turned beet red and had to ask her to step away from the table several times before she did so. But i ended up paying a $42 bill and i left out of applebees still hungry, pissed off and feeling defended and like what i expressed didnt mean squat. I also feel like my kindness was taken for weakness. Very unsatisfied not with the food eventhough it was not the best or with the place im mostly unsatified with the manager and she should be ashamed of herself even the waiter his name is Joshua C. came over and apologized for her behavior. My question is what can we do to remedy the situation because i am extremely unhappy


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