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Applebee's Corporation Support Ticket - Monroe, Georgia - No Service

Applebee's Corporation Support Ticket - Monroe, Georgia

No Service - Applebee's Restaurant

Created By: jstone36ga's Picture jstone36ga Last Reply: jstone36ga's Picture jstone36ga
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0
Product: Applebee's Restaurant

Walked into Applebee's located at 145 Martin Luther King Jr Blvd, Monroe, GA 30655 with at least 15 people at 1120pm Saturday Night and was told that there would be 2hrs until until we would be seated when to the right of the hostess station was a full section completely open. When we asked to speak to the manager not only did the Manger come out from the kitchen he never even spoke to us and had turned around and went back into the kitchen and the hostess came back and we informed her about the available section that was open to accommodate us but the hostess at that point told us that it would be an hour and a half and if we had waited that long the restaurant would of been closing at that point. As we exited the restaurant I walked up to the bar and asked the manager directly if I could speak with him. When I explained the situation to the manager his response was that it was slow and that most of the staff where sent home and that the manager said even he was waiting the tables just to help out. My question is, if it was so slow then why couldn't we be accommodated and why was the manager waiting tables if it was a slow night? Did not make any sense and to be honest, on a Saturday night you should have enough staff to be on duty to accommodate any large party's that might come in considering its a SATURDAY NIGHT. Also if your a "Neighborhood" restaurant shouldn't you at least know whats going on in the "Neighborhood" with any event and such that going on that night or weekend that your restaurant is apart of so your prepared?



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